PRIVACY POLICY

Last Updated: [December 7, 2025]

Ice Queen is committed to protecting the privacy of our customers and complying with the Personal Information Protection Act 2016 (PIPA) of Bermuda. This Privacy Statement explains what personal information we collect, how we use it, who we may share it with, and the choices you have regarding your information.

 

1. Information We Collect

We may collect the following types of personal information when you visit Ice Queen, place an order, or interact with us online.

 

Information You Provide

 

• Name
• Contact details (phone number, email address)
• Payment information (processed securely through third-party providers; Ice Queen does not store card numbers)
• Order details and order history
• Feedback or communication sent to Ice Queen

 

Information Collected Automatically

 

When using our website or online ordering system:

 

• Device information (IP address, browser type)
• Usage data and browsing behaviour
• Cookies or similar tools to improve your experience

 

2. How We Use Your Information

We use your personal information only for purposes a reasonable person would consider appropriate in the context of your relationship with Ice Queen, including:

 

• Processing and fulfilling orders (in-store and online)
• Communicating with you regarding orders or customer support
• Improving our products, services, menu offerings, and customer experience
• Internal operations such as accounting and inventory management
• Preventing fraud or misuse of our services
• Meeting legal or regulatory obligations in Bermuda

 

We do not use your information for unrelated purposes unless you give consent.

 

3. Sharing of Personal Information

Ice Queen does not sell personal information.

We may share information with:

 

Service Providers

 

• Online ordering platforms
• Payment processors
• Technical support and website hosting services

 

All third parties must comply with PIPA and protect your data appropriately.

 

Regulatory Authorities

 

If required by Bermudian law, court order, or lawful request.

 

4. How We Protect Your Information

Ice Queen takes reasonable steps to safeguard your personal information, including:

 

• Use of secure electronic systems with restricted access
• Encrypted payment processing through trusted providers
• Staff training on privacy and data handling
• Regular review of systems to prevent unauthorized access

 

Information is kept only as long as necessary for operational or legal purposes.

 

5. Your Rights Under PIPA

Under PIPA, you have the right to:

 

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information (where applicable)
• Withdraw consent for certain uses
• Request details about how your information is being used

 

To exercise these rights, please contact us using the details below.

 

6. Cookies & Online Tracking

Our website and online ordering platform may use cookies to:

 

• Improve website performance
• Remember your preferences
• Analyze ordering patterns

 

You may disable cookies in your browser settings; however, some features may not function properly without them.

 

7. Updates to This Privacy Statement

We may update this Privacy Statement from time to time to reflect:

 

• Changes in our services
• Updates to PIPA or legal requirements
• Improvements in data handling practices

 

We will revise the “Last Updated” date accordingly.

 

8. Contact Information

 

For questions or to exercise your privacy rights, please contact:

 

Ice Queen

130 South Road, Paget
Bermuda

Phone: 236-3136

Email: icequeenbda@gmail.com